Responsible Gaming Policy

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This Responsible Gaming Page explains how to keep gambling controlled, what tools are available if you need limits or a break, how vulnerable players are protected, and where to find help if gambling begins to cause harm. Gambling should always remain a form of entertainment. It should not be used as a source of income, a way to solve financial problems, or a method of recovering losses.

What does responsible gambling mean?

Responsible gambling means using gambling services in a way that is planned, affordable, and controlled. A player should decide in advance how much money and time they can spend, and should stop when those limits are reached.

Gambling should remain separate from essential expenses, debts, savings, family responsibilities, and emotional pressure. It should not interfere with work, education, relationships, health, or daily life.

If gambling begins to cause stress, guilt, secrecy, regret, financial pressure, or a feeling that you cannot stop, it may be time to use responsible gaming tools or contact a support organization.

How can I understand whether gambling is becoming a problem?

Gambling may become risky when it starts affecting your behavior, emotions, or finances. Warning signs can include spending more than planned, gambling for longer than intended, trying to win back losses, feeling guilty after gambling, or becoming annoyed when others comment on your gambling habits.

To reflect on your activity, ask yourself the following questions:

1. Have you ever felt that you should cut down on gambling?
2. Have people annoyed you by criticizing your gambling habits?
3. Have you ever felt guilty about gambling?
4. Have you ever felt remorse after gambling?
5. Have you ever gambled again to steady your nerves or recover gambling losses?

You can also complete the Gamblers Anonymous questionnaire here: https://gamblersanonymous.org/20-questions/

The results may be understood as follows:

• 0 “Yes” answers: low risk for gambling problems.
• 1 “Yes” answer: moderate risk; further assessment may be needed.
• 2 or more “Yes” answers: high risk; further evaluation and intervention are strongly recommended.

This questionnaire is not a medical diagnosis. It is a self-assessment tool that may help you decide whether additional support or restrictions are needed.

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What responsible gaming tools are available?

The main tools available to help players manage gambling activity are:

• deposit limits;
• cooling-off periods;
• self-exclusion.

Each tool works differently. Deposit limits help control spending. Cooling-off periods provide a temporary break. Self-exclusion blocks access to gambling for a longer period or permanently.

These tools can be used before gambling becomes harmful, not only after a problem has already developed.

How do deposit limits work?

Deposit limits help you control how much money you add to your account over a selected period. You can set daily, weekly, or monthly deposit limits in your account.

A deposit limit should be based on your financial situation and should include only money that can be spent on entertainment. Gambling should never use money needed for rent, bills, debts, food, savings, family obligations, or other essential expenses.

If you lower your deposit limit, the change takes effect immediately. If you increase your deposit limit, the higher limit will only apply after a 24-hour waiting period. This delay is intended to give you time to consider whether the increase is appropriate.

What is a cooling-off period?

A cooling-off period is a temporary break from gambling. It is useful when you want to pause your activity, reflect on your behavior, or avoid gambling while stressed, tired, emotional, or under pressure.

During a cooling-off period, you cannot place bets or make deposits into your account.

The available cooling-off periods are:

• 24 hours;
• 7 days;
• 1 month;
• 3 months.

You can activate a cooling-off period directly in your account settings. Once activated, the restriction is applied automatically and immediately.

A cooling-off period cannot be cancelled early. You must wait until the selected period has finished. After the period ends, you may continue using your account without submitting an additional request.

What is self-exclusion?

Self-exclusion is a stronger responsible gaming measure for players who want to stop gambling for a longer period or permanently. It allows a player to voluntarily block access to the account and all gambling activities.

The available self-exclusion periods are:

• 1 year;
• 3 years;
• 5 years;
• 10 years;
• lifetime self-exclusion.

You can activate self-exclusion in your account settings or by contacting: [email protected].

Once self-exclusion is activated, your account will be locked for the full selected period. You will not be able to access the account, place bets, make deposits, or participate in gambling activities. You will also stop receiving promotional emails and notifications.

Self-exclusion cannot be revoked before the selected period ends. Lifetime self-exclusion is permanent and cannot be reversed.

If a temporary self-exclusion period ends and you want to restore your account, you must submit a written request. Before reactivation, you will be reminded about the responsible gaming tools available and encouraged to complete a self-assessment questionnaire.

Who may be considered a vulnerable player?

A vulnerable player is someone who may be more exposed to gambling-related harm or who should not be gambling.

This may include a person who:

• is under 18 years old;
• feels unable to control their gambling behavior;
• has requested to stop gambling or has previously been restricted from playing;
• is facing serious financial difficulties, bankruptcy, or similar hardship.

If any of these situations apply to you, contact: [email protected].

Documents or proof may be requested before certain actions are taken. Any such request will be handled with care and respect. Monitoring tools may also be used to identify signs that a player could be struggling. If possible indicators of gambling-related harm are noticed, the player may be contacted and informed about responsible gaming options.

Are underage users allowed to gamble?

No. Individuals under the legal gambling age are strictly prohibited from using gambling services. Anyone under 18 is not allowed to register, access, or use the platform.

Proof of age may be requested from any registered user at any time. If age verification is required, the account may be temporarily suspended until the necessary documentation is provided. If it is confirmed that a user has violated the age restriction policy, the account may be frozen and any winnings may be forfeited.

To support age restrictions:

• users are informed during registration that gambling services are not available to underage individuals;
• players must confirm their date of birth and legal age when creating an account;
• documents verifying legal age may be requested;
• marketing and promotional activity is directed only at individuals of legal gambling age;
• attempts to involve underage users are prohibited.

If a person under 18 is found using the site, winnings will be forfeited. Funds may be frozen, deposits made by a minor may be returned, and information may be passed to the relevant institution where appropriate.

Can access to gambling websites be restricted?

Yes. Filtering and blocking software can help limit access to gambling websites. These tools may be useful for parents, guardians, or people who share devices with children, underage users, or individuals who have requested self-exclusion from gambling sites.

Examples include:

• Net Nanny — www.netnanny.com
• CyberPatrol — www.cyberpatrol.com
• GamBlock — www.gamblock.com

Such tools may help reduce the risk of underage or unauthorized access to gambling content.

Where can someone get help for gambling addiction?

If gambling becomes difficult to control or causes financial, emotional, social, or personal harm, external support may be useful. Confidential advice, counselling, treatment information, and recovery resources are available from specialized organizations.

GambleAware offers confidential advice, support, and resources for individuals struggling with gambling addiction. Its work focuses on minimizing gambling-related harm through education, treatment, and support services.

GamCare provides counselling, advice, and practical help in addressing the social impact of gambling. Its website is www.gamcare.org.uk, and its confidential helpline is available at 0845 6000 133. Non-UK residents can contact GamCare for details on international support organizations.

Gamblers Anonymous is an international fellowship offering a 12-step program to help people overcome compulsive gambling. Meetings are available worldwide, and members provide mutual support.

Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Its professionals are available both in Great Britain and internationally. The website is www.gamblingtherapy.org.

Seeking help early can reduce harm and support recovery.

What practical rules can help keep gambling safer?

Before gambling, consider these responsible gambling rules:

Set a deposit limit. Decide how much you can afford to spend before you start.

Do not chase losses. Trying to recover lost money can lead to higher risk and further harm.

Set a time limit. Decide how long you will play and stop when that time is reached.

Do not gamble when your judgment may be affected. Avoid gambling when you are extremely stressed, depressed, under pressure, tired, or unable to concentrate. Do not gamble while under the influence of medication, drugs, or alcohol.

Take breaks. If you feel tired, distracted, frustrated, or unable to focus, stop playing and step away.

Use only one account. A single account makes it easier to monitor how much time and money you spend on gambling.

How can Support be contacted?

For help with deposit limits, cooling-off periods, self-exclusion, vulnerable player protection, age restrictions, or other responsible gaming questions, contact Support by email:

[email protected]

Support is available by email without additional cost. Information about you will not be shared with anyone else without your consent, except where required by applicable procedures, rules, or legal obligations.

Responsible gambling means knowing when to continue, when to pause, and when to ask for help. If gambling no longer feels safe, controlled, or enjoyable, use the available tools and seek support.